I started as a full time freelancer last August 19, 2009 and yes, I’m still alive and kicking and looking to better years ahead. I had a scary start primarily of financial nature, fear of the unknown and doubts of getting a work that can…
If you have worked in a call center before and is currently into freelancing, one thing you will miss about call center life is the great perks and incentives that are up for grabs for a good performance. Rewards system in the call centers (based…
When your clients don’t get what they want, don’t see the results you have promised, this is a sign that you are being ineffective. And who does want to be told they are ineffective? Not one in his sane mind would desire to hear these…
Having just a laptop or a desktop these days is not enough if you really want to be connected to your clients all the time. I have a 10 inch Asus laptop that prides itself with 6 hours of battery life (previously at 8hrs max)…
Unemployment is high in many parts of the globe. You may have a job today but it all hangs in the balance whether the business is earning or your salary is becoming too costly for your employers. As outsourcing continues to change the landscape of…
Clarence Paul describes call center tenure as “As transient as the phone calls that agents make or take”. Representative Raymond “Mong” Palatino, dubbed it as an industry that’s filled with “hellos” and “goodbyes.” Others call it as the “sunshine industry” because of it’s great contribution…
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Why I Left the Call CenterCall centers in the Philippines, India or any…
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