If you have kids to send to school, a mortgage or loan to pay, a sickly family member, then those are just the tip of the iceberg that you have to deal with and make sure that are carefully addressed. It’s good to be filled with enthusiasm when you are starting on freelancing but the fire of enthusiasm can be doused if you take things for granted.

1. Savings

There is actually no exact figure or amount that you should have in your savings to start a freelance homebased work. But as a rule of thumb, it is advised that you have funds that can sustain your needs for a 6month period. That is considering unexpected end of work, low income flow, or a sudden sickness which means no earnings for you. This is also to buffer the transition period of your 9-5 work to the freelance home based work.

2. Health Insurance

Health is wealth. I think that is something that we can all agree on. And if you do agree, you ought to agree as well that getting a reliable health insurance is a must if you will be hopping on the freelancer’s wagon. If you are enjoying free medical and dental benefits, hospitalization for you and your dependents, then you “must” (emphasis added) also ensure that you and your family enjoy the same benefits after you resign from your 9-5 work. It will make you feel more secure and confident that your funds will not be depleted in cases of sickness in the family.

3. Skills and Education

At this point, your resume and experiences, as well as the skills acquired will be your key in securing a job. Your marketability to employers will depend on how well you have established your skills and your proven track record will mean a lot. But the more well rounded you are, the more opportunities will be available for you. If you know just the basic, try to at least advance your knowledge. Take as much relevant training and certifications that you can and make sure that you brush up on your English communication skills. Make sure that you can effectively communicate not only on your line of expertise but also on a personal level. Remember that you are not only selling your service, you are selling yourself.

4. Materials and Equipment

Many online opportunities are available today and one of them is online tutorials. And if you would consider applying for such a position you must take into consideration the material requirements of the job. Do you have a reliable internet connection? Is your office conjucive for classroom type of environment, no noise, no distractions? Do you have a noise cancelling microphone? etc. etc. This may not be true in your case but it would also be a good thing to consider. Whether it is just plain writing that you do, or coding and other programming jobs, your clients may call you from time to time and may bring a bad impression if your room is noisy, your internet connection disconnects. It would be a wise investment if you can purchase the following:

UPS or uninterrupted power supply
printer, scanner, and copier
mic & headset
back up wireless internet subscription
portable HD drive

5. Network and Resources

Working online as a home based freelancer doesn’t mean that you have to alienate yourself from the outside world. It is even more advisable that you create a bigger network now, whether online or offline, than ever before. Why? Because your network can be a good source of referral projects. Word of mouth can travel at lightning speed and creating a good network that can help you spread the word about your work. It can bring countless potentials at your doorstep. Join likeminded people. There are freelancer forums and discussion boards, as well as websites that cater to online freelance works. And remember, always maintain a good reputation with the people you deal with, both client and colleague because a bad reputation is a devourer of your income.

Create a list of where you will get your clients. Evaluate the Terms of Service and check for user feedbacks.

NOTE: This post was originally posted on my blog: DrEy’s CaLl CeNtEr WeBlOg under the title: Cheklist for Online Homebased Freelancer

Why is there a need to be an effective freelancer?

Ecclesiastes 9:10 says it better: Whatsoever thy hand findeth to do, do it with thy might for there is no work nor device, nor knowledge, nor wisdom in the grave whither thou goest. The thing with freelancing is, a single instance of a bad output or a messed up project can spell the last thing you’ll ever hear from that client again. The lifeblood of successful and thriving freelance career is word of mouth. If people only hear how bad you work, you will never go far enough. You will either find yourself diving with your rate just to be able to get some work. Else, you’ll be deserting this profession with a not so graceful exit.
If you want to be able to demand good pay rate, keep your clients happy. If you want to benefit from free advertising through word of mouth, be an effective freelancer. Bottom line is, if you want to keep a job for a long time, be an effective freelancer!

Challenges to becoming effective

There are various reasons why we are ineffective in what we do. Based on my observations and personal experience they include:
1. Distractions
2. Doubts in what you can do or achieve, skills, education etc.
3. Communication breakdown – when we stop communicating with
4. Greed – when it’s all about money that you think of and not your client’s needs
5. Procrastination – need i say more about this?
So How do we become effective?

Tips to Effective Freelancing

1. Keep the focus – multi tasking is a practice not many will be good at. Being focus is still the best way to go. But does this mean that I’ll only take one client at a time? Not necessarily, focus simply means devoting a specific time for a specific client.
2. Nurture the existing – I’ve been taught in my call center training that retention is better than acquiring new customers and it’s still the same principle with freelancing. If you have a way of keeping the existing clients. After all, when their business grows and they’ve seen your dedication, you will eventually reap the rewards of your loyalty.
3. Pray – this may be new to your ears, but prayer has been a secret weapon in my work as a freelancer. I do not have a college degree. But I must say that by prayer, I’ve learned things I never imagined I could do if I only relied on my own.
4. Stay Connected (communication) – Business is all about connections. The better connected you are the better chances of opportunities coming your way. There are so many social media platforms that you can use to stay connected. Twitter and Facebook, as well as blog commenting have been my primary choices in networking and the effort and time investment has paid off well.
5. Keep on learning – every search you make on Google or Bing or Yahoo is a step to learning new things. All major how-to’s that can pull you through the tech stuff is just a click away. All we have to do is to be diligent in finding them. Learn from you connections. The people around you, no matter how different their line of business or work can give you a big step towards learning new ideas that you can implement sooner or later in your freelancing.
6. Learn from mistakes – We don’t necessarily have to learn just from our mistakes but from other’s experiences as well. But I have proven that going through the situation is the most effective form of learning (at least for my experience) We you have a personal, first hand experience of a problem, you are better off at solving it than those who just read it in books or seen it on tv. So don’t frustrate when you commit mistakes, cherish them and keep them always in mind.
7. Maximize time – You can’t borrow from the past to make up for tomorrow’s lack. Use the time you have “now” for the things that needs to be done “NOW”. Think like a sprint runner or an F1 racer. A split second can mean a whole lot. When you work, every micro second counts. Make sure you don’t waste their time because you certainly wouldn’t want to waste yours too! Punctuality is not only about being on time, it’s all about character.
8. Honesty at all times – honesty is about setting the right expectation and delivering what you promised.
9. Get some feedback – there is no better way of knowing if you are being effective or not than asking the clients who you work for. That is why it is imperative to get a feedback from them. It would be ideal if you can create a list of questions to provide to them that focuses on certain criteria that you would like to evaluate, such as: deadlines, communication, language (are thoughts and ideas properly communicated?), etc. This will also help you better understand their needs and personalize your approach in providing your service.
10. Enjoy the privilege – there are millions who are out of work who would love to take on your work. So don’t just get frustrated with little challenges. Be happy you have a job. When you are happy with what you do and appreciate the privilege you have been granted, it’s easy to be effective. No matter how small or big your project is, learn to take it as a privilege and not a right.

The truth is, I’ve been riding along this trend of smartphone users for quite some time now. And no questions asked, I am hands up with what these little machines are capable of. Those apps are just amazing. Which makes me think that there are more smartphones than smart people nowadays. But that is of course another story.

I’d like to share with you my list of favorite Android apps. And I hope you would be kind enough to share yours too.

Hootsuite

As someone who manages quite a few Facebook pages and Twitter profiles, Hootsuite is definitely a must have for me or for someone who needs to post updates every single day on multiple channels. I’ve tried Tweetdeck and Seesmic but had to go back to the powerful Owl even if they started charging $5.99 per month. The convenience of being a one-stop social media management tool is priceless.

Lastpass Premium

If you have a gazillion of passwords and websites to remember, I would certainly recommend Lastpass. Although you could get the free version for your laptop or desktop, upgrading to premium account for $12 will give you a lot of convenience. This is specially true if you are using your smartphone or tablet on a regular basis. I previously used Dolphin HD for my browser but when I installed Lastpass I don’t see any reason keeping Dolphin.

Skype

I use Skype on a daily basis for IM and calls to clients, friends and even family. So this is definitely something that is always in use. I keep both Skype logged in on my desktop (or laptop) and my smartphone even when I’m just at home. You may ask why? Signing in on both devices actually ensures that I always have a copy of messages on my computer and on my smartphone. So when I’m out with just my smartphone, I wouldn’t have a problem checking for previous messages that I need.
I also find Skype service better than Yahoo Messenger or Gtalk. So this app would certainly be a mainstay on my phone.

eBuddy

Aside from skype, I also make use of eBuddy. This app accommodates my other IM profiles like Yahoo, Gtalk, Facebook, MSN and AIM.

Dropbox

I have been using Dropbox on all my desktop computers and on my laptop and it’s but logical to keep one on my smartphone (I guess). I really like the convenience of being able to access my files even when I’m on the go. The ability to get client document is a hit. Unfortunately, since Dropbox has it’s own limitations, I have to add Google Docs which is my next app of choice.

Google Docs

There’s no point of arguing why this one is included. Aside from it’s free and it’s linked to my Gmail account, Google Docs is the practical and economical solution for freelancers who want to view and edit documents on their smartphones. There are other options available like OfficeSuite, but I don’t see any compelling feature that will make me cash out for this app.

WordPress

I have installed wordpress just in case some brilliant idea comes up while I’m just on my phone. But I find this a little challenging to use, first reason is because of the size of my phone and typing isn’t so convenient. I have, however, kept it intact on my list of apps and would probably get my first post soon using wordpress for Android as I’m still mastering the use of Swype. For me, this would be great on devices with larger screen or better on tablets.

Wondering if I maintain a todo list? Well, I do. I actually make use of

Note Everything

The name says it all. Note everything allows you to create text, audio, video, paint note, note from barcode, note from Google Docs and this is only for the free version. You can get the Note Everything pro Version for a small fee of Php182.69 or roughly $4.2 based on the current exchange rate of $1-Php43 that can give you access to more features.

Alright, since we’re talking dollars and pesos here, let me also share with you:

EasyMoney

If you are someone who tends to forget how much you have saved or have spent, or you tend to ask yourself every end of the day, where your money went, this is good for you. You can buy this app for $10 and it’s a good investment if you are into (serious) budgeting.

So there you go. My list of Android apps. Now it’s your turn!

The fact is, the internet is becoming the biggest job site you could ever imagine. Come to think of it, it’s not only limited to local opportunities but its global. So for those who wants to catch up on the booming online jobs industry, I have listed the eight most sought after skills on the web.

As a bonus, I have also added a few resources which would be a good place to start gathering information on how or where to get your dream jobs. Read on…

1. Virtual Assistant

– Newsblaze.com considered Virtual assistance (VA’s) as one of the latest and hottest home based businesses in today’s market. You may ask why, well, there’s a lot of reasons why this skill is such a hit. For entrepreneurs who want to keep the business rolling, getting a well rounded VA who could almost do everything, like managing a blog, social media accounts, office and admin works, customer service, this is such a big hit. Best of all, they are literally getting some quality service at rock bottom prices if they outsource the job from India or the Philippines. Chris Ducker of Virtual Business Lifestyle has actually taken advantage of this niche. Chris started an outsourcing company called Live2Sell that provides VA services here in Cebu and he’s been reaping the rewards for finding Filipino VA’s who simply provide awesome service at very low rates.

On the other hand, if you are solo professional who wants to start a VA business of your own but finds the web as an uncharted territory, here are some sites that I would recommend for you to visit.
a. IVAA - International Virtual Assistants Association
b. VA Classroom – a site co founded by Craig Cannings
c. VA Training Online -
d. VA Networking -

2. WordPress Developer

– Over 25 million people have chosen WordPress as their blogging platform, according to WordPress.org. And that is reason enough why wordpress developers can look to a bright future ahead in terms of job availability. Whether it’s WP theme you are developing or WP plugins, you’ll sure have millions of hungry users who can keep you busy if you do a good job.

3. Social Media Marketer

– This is probably one of the areas where most are already engaged unconsciously. The places where you frequently visit like Facebook, Twitter, Youtube or Flickr could actually help you earn if you take time to study social media marketing. You don’t really need to be a guru, you just have to understand how social media works and how you can implement it to your own system. Alright, to make things a lot clearer. Let me throw you some of the personal resources that I recommend if you are planning on exploring this area:
Socialmediatoday, Socialmediaexaminer, Mashable. Also, you can check out some well known figures like Brian Solis of www.briansolis.com Neal Schaffer, author of Maximizing Linkedin, Seth Godin, and Chris Brogan.

4. Web Designer

- As long as the web is there, web designers will always have plenty of work to do. But it’s not just being able to design. If you can throw in a couple more skills to add to your design skill, it would give you a better edge. Most people would actually prefer a one stop shop so try to learn a bit about the other areas. To get a good glimpse, check www.99designs.com

5. Content Writer

This is probably one of the most in-demand jobs online that helps you hone your craft but at the same time get paid.
Anne Waymaalso n has some great insights that you can use as well some great advice on how to monetize your writing. The fact is, whether you are novice or an expert writer, you can still write and earn by utilizing some sites paid to write sites like: Hubpages, Bukisa or create a blog of your own then monetize it. There is Adsense, Bidvertiser, and a couple other monetization techniques that you can use while enjoying your writing. You can also find opportunities as article rewriter, ebook writer, etc..

7. Apps Developer

– Apps or applications and software integrators are becoming a boom in the current market trend. And this will continue on as the landscape becomes more engraved in being mobile but consistently connected to the web. Google apps which has become one of the most popular and the never ending iPhone and Android apps are becoming increasingly mainstream. The possibility almost endless. And if you are keen on creating useful applications then you’re up to something promising in terms of generating a passive income source. Check out AndroidApps.com as well as iTunes store to get a feel of what the apps industry has in store for you.

8. SEO

- All the above mentioned skills has in one way or another a common goal, to be visible to their target markets. And SEO work will do that for them. I suggest, if you have already engaged yourself in blogging, and social media, SEO would be a next good stop to really maximize the efforts that you are pouring into your online work.
There are a few SEO sites where you could get some great insights and updates and I would suggest that you subscribe to their newsletters. Check out SEOConsultants for its 12 select blogs.

A multi-country survey conducted by Callcentres.net, revealed that full-time call center agents stay in a contact center at an average 22 months, while part-time agents last for a shorter 10 months. In a January 2010 issue of Manila Bulletin, a Call Center Association of the Philippines (CCAP) study shows call centers have an attrition rate of 19 percent.

So where do call center agents go after their short stint in these four cornered cubicles?

A bit of me thinks that call center agents either move to another center or go back being unemployed. Getting a regular 9-5 job doesn’t seem to be an option. For one good reason, they get a much lower pay which is an unlikely option considering that most of these young professionals have started getting a decent salary. It’s like getting demoted which is least of what you could possibly take especially if you are helping your kins in the province or supporting an extended family.

The scenarios just seemed like a catch-22. It’s either you get burned out from a job you can’t leave because you have no choice, leave and get a low paying job, else, leave and be unemployed. Okay, it’s not all too bad. There’s also a bright side to this story. Did you know that call centers are actually one of the best training grounds for freelancers?

As a product of call center exhaustion myself, I know the plight of many call center agents who are hanging onto dear job. But when I learned about blogging, online jobs, oDesk, Elance and other freelance sites, I realized that working in the call center is not the end of the story. Its stepping stone, and a training ground.

Communication
Call centers provide a very good place to train your communication skills. It’s a very important skill that every freelancer must possess. And this gives call center agents a big step ahead of the competition. Practically speaking, you could start freelancing by taking on cold calling jobs, customer service or tech support positions. You can also work as a Virtual assistant, appointment setter, or even chat support. Compared with a call center position, the big difference is the fact that you get control of your time, be able to choose which is most convenient for you, you work at home, and the stress level is highly lowered down. Pay rates are also higher as compared to working in call centers.

Multi Tasking
When you talk on the phone, gather information, identify your customer’s concern, understand their needs, and provide solution, it takes more than just communication, it takes an active mind and hand that works together all at the same time. That’s multi-tasking! And it’s another good thing that you can learn from a call center experience and bring on the table when you go freelance.

Customer Service
Customer service orientation provides a big advantage for those who are planning to start freelancing. And for those who are already into freelancing, it’s a certainty that customer service background helps a lot in handling your clients whether they are the bring-me-something-out-of-nothing kind or the more reasonable type of person. Whatever type of freelance job you may take, your background on customer service will be beneficial as you will know how to treat your clients. After all, working with a client is all about customer service. It’s just a change of environment and from a different perspective.

Sales
When you go freelancing, sales skill will be your bread and butter. If you don’t know how to sell, you shouldn’t be a freelancer! Whether you like it or not, freelancing is all about selling. If you’ve had the chance to do sales in previous accounts, consider it as another big plus if you decide to freelance. Call centers are actually a good breeding ground for this skill. You will learn how to close the sale, your customers buying signs, your products or services features and benefits and how it will matter to your customers. You will no longer dread the fact that you need to be persistent and consistent, because if you do, you’re planning to quit early in this line of job.

Bottom Line
These are probably some of the basic trainings that you can get from working in a call center and there can be more. I will not guarantee that you can get a job, but if you have these skills, I am sure that you will have an easier life getting hired. You don’t need to hang onto something and whine for the rest of your life. You don’t need to look back one day and regret why you did not leave the call center sooner. You have a choice! You just need to make that choice and use what you have learned from those experiences. After all, call center experience is not bad at all, its actually a stepping stone that can help you reach greater heights.

Image credit: www.farmout.ph

If you are having this same problem you are not alone. You’ve probably thought life is so unfair and employers are opportunists, taking advantage of the employment drought. But that is not always the case.

I couldn’t forget my interview with John Jonas when he said “When you get a job, keep the job” I’m sure John has some great experience why it made such an impact to him. But the question is, how do we keep the job and turn from being a part timer to a full time, full pledge freelancer.

1. Speak Your Mind

– It’s been taught many times and preached repeatedly how important communication is. So speak your mind. Getting your idea across is essential to ensure that you and your client are working on the same page. It’s actually a common mistake to us, that we keep things to ourselves when we have doubts or hesitations instead of saying right there and then. And the longer it gets stuck in your mind, the more destructive impact it will make if those hesitations and doubts turn to be an essential element for you to deliver the needed results. Don’t be overcome by pride that will tend to make you feign that you know things. Accept that you need an answer to all those questions at the back of your mind. Don’t guess. You’re job is not to be a clairvoyant or a psychic.

2. Learn to Negotiate

– before you can keep the job, you must learn how leverage your negotiation skills to be able to get the job. Negotiation simply means becoming more flexible in many terms or aspects like schedule, pay rates, scope of service and other issues. It means agreeing on certain terms that is tolerable to both parties and would bring out mutually beneficial working relationship. Negotiating means sacrificing a part of your comfort zone but not necessarily a lost but a reduction only.

3. Underpromise but Over Deliver

– alright, I know sometimes we tend to become so engrossed in writing those cover letters and proposals but be very careful, you might just end up ruining your career by giving too much assurance to your client. One basic rule, be REALISTIC! Don’t promise the whole universe. They might believe you. Stick on what you can deliver, and when i say deliver, I mean delivering with excellency. It means giving a wow factor to your client’s experience.

4. Don’t Get Stuck

– Don’t let yourself stagnate on what you know, strive to learn new things that you can offer to your client’ and his future needs. Exercise those brain cells! Or else, you’ll get eaten up by the younger, more energetic, affordable newbies. Keep up with the trend in your field and you’ll never regret you did.

5. Ask for Feedback

– if you’ve worked with someone for years already, don’t get too relaxed and so secure. Times change, moods sway, and most of all, this world is full of surprises. And the worst surprise you’ll ever get is a final handshake from a client whom you “thought” was satisfied. Asking for feedback or evaluation on your performance is a good way of thwarting this kind of situation. It will make you aware of where you stand and what step you should make to resolve any issues that may be critical in keeping the business.
Image source: www.businessandleadership.com

I’m very grateful to the first person who hired me and who continue to be my employer up to this moment. I have learnt a great deal from him and each day wraps another string in building a stronger professional relationship.

I continue to uphold my desire to build a long term relationship in every work or to every employer I deal with. And as I have stepped into a new phase, this is the same legacy that I’d like to build in my team, the Cebu Virtual Solutions.

One thousand hours would not have been possible if I was doing it all on my own. My wife have been particularly instrumental in this milestone as well. And so are the people who prayed for me and my family.

Cheers to 1000hrs and Cheers to more work assignments!